Following is a workaround to install Backup Exec Remote Agent on a Windows machine. This is not a fix. There may be times when you cannot install RAWS due to Microsoft issues. For example, when windows installer is corrupted, error 1935, some .NET issues and times when you are left out with no troubleshooting.
TAKE A BACK OF REGISTRY BEFORE PERFORMING ANY REGISTRY CHANGES
You are unable to install the Backup Exec remote agent on SERVER - A for x reasons..
On Server - A
1. Uninstall the existing RAWS if present, Follow the above troubleshooting steps if the uninstallation fails.
2. Confirm to delete C:\Program Files\Symantec\Backup Exec folder.
3. Confirm you delete the following registry entries :
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec for Windows
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BackupExecAgentAccelerator
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PDVFSDriver
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PDVFSNP
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PDVFSService
4. Reboot the server.
5. From another server Server - B which abides the following conditions :-
-Same operating system as the Server - A.
-Same type as Server - A. Both 32 bit or Both 64 bit.
-Must have the Backup Exec remote agent installed and has the latest updates installed.
Copy C:\Program Files\Symantec\Backup Exec folder from Server - B and paste under C:\Program Files\Symantec in Server- A
OR just copy the entire Symantec folder.
6. Export the following registries from Server - B :-
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec for Windows
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BackupExecAgentAccelerator
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PDVFSDriver
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PDVFSNP
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PDVFSService
7.Import them to Server - A:-
8. Reboot Server - A.
9. Once the server boots up you will see that the remote server has been installed.
10. Confirm beremote service and error recording service are on running status.
11. Establish trust relationship. Confirm that the remote agent is publishing the correct IP address or Name.
12. Try running a backup. And it must be successfull.
The above solution will work in any case of remote agent installation failure. Visual C++ runtime redistributable package is a must for beremote service and error recording service to start. Without this package remote agent will not work. Same applies .NET.
TAKE A BACK OF REGISTRY BEFORE PERFORMING ANY REGISTRY CHANGES
You are unable to install the Backup Exec remote agent on SERVER - A for x reasons..
On Server - A
1. Uninstall the existing RAWS if present, Follow the above troubleshooting steps if the uninstallation fails.
2. Confirm to delete C:\Program Files\Symantec\Backup Exec folder.
3. Confirm you delete the following registry entries :
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec for Windows
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BackupExecAgentAccelerator
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PDVFSDriver
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PDVFSNP
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PDVFSService
4. Reboot the server.
5. From another server Server - B which abides the following conditions :-
-Same operating system as the Server - A.
-Same type as Server - A. Both 32 bit or Both 64 bit.
-Must have the Backup Exec remote agent installed and has the latest updates installed.
Copy C:\Program Files\Symantec\Backup Exec folder from Server - B and paste under C:\Program Files\Symantec in Server- A
OR just copy the entire Symantec folder.
6. Export the following registries from Server - B :-
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec for Windows
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BackupExecAgentAccelerator
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PDVFSDriver
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PDVFSNP
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PDVFSService
7.Import them to Server - A:-
8. Reboot Server - A.
9. Once the server boots up you will see that the remote server has been installed.
10. Confirm beremote service and error recording service are on running status.
11. Establish trust relationship. Confirm that the remote agent is publishing the correct IP address or Name.
12. Try running a backup. And it must be successfull.
The above solution will work in any case of remote agent installation failure. Visual C++ runtime redistributable package is a must for beremote service and error recording service to start. Without this package remote agent will not work. Same applies .NET.